Customer Service
Closed on Sundays and major U.S. holidays.
Isabelle's Lighting Inc
PO Box 236
South Barre, VT 05670
FAQs
Payment Options
For your convenience and privacy, we accept payment by American Express, MasterCard, Visa, Discover/Novus, and check through Google Checkout, or PayPal. Either choice offers the highest level of security, allowing us to process your payment without ever seeing or storing your credit card information.
You are not charged anything until your order has shipped. When you place your order with us, your credit or debit card will be authorized only. If there is a product backorder, we will notify you right away. You are free to cancel your order or keep your place in-line, as backorders are filled in a first come first serve basis. We will notify you weekly to update you with the backorder status. Orders placed before 12 noon eastern time are processed in the same day to allow the quickest delivery time possible.
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Sales Tax
Isabelle's Lighting is required to collect 6% sales tax only on orders shipped to a Vermont address. We do not collect sales tax to any other shipping destination.
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Shipping & Delivery
A minimum purchase amount (before taxes, for Vermont customers) of $99 is required for any order.
Unless otherwise specified on the product's description, you can expect to receive your order in just 3 to 7 business days from the day you place your order with free shipping (only in USA, Alaska and Hawaii excluded). Orders placed after 12 noon eastern time may be processed to ship on the following business day. Certain items are made to order and may require more time as noted in the product's description. When your order has shipped, you will receive a tracking number with estimated deliver date details, as provided by the shipper.
You are not charged anything until your order has shipped. When you place your order with us, your credit or debit card will be authorized only. If there is a product backorder, we will notify you right away. You are free to cancel your order or keep your place in-line, as backorders are filled in a first come first serve basis. We will notify you weekly at minimum to update you with the backorder status. Orders are usually processed in the same day to allow the quickest delivery time possible.
Orders containing multiple items may ship from different warehouses. The warehouse will determine the best delivery carrier and method based on the product that is being shipped (usually either UPS or FedEx Ground).
If the Ship To Address you provide us with is incorrect, the shipper may try to contact you (or the recipient name as given with the ship to address) to correct the address. For these rare instances and in the event a package is refused, you will be charged back the actual full shipping fees incurred.
During the checkout process, you are welcome to include any special delivery needs you may have (example: "please deliver to side door") in the comments of the order.
Please contact Customer Service for Alaska, Hawaii and International shipping costs, or if you require a quicker delivery (additional fees may apply).
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Shopping Guarantee
We Guarantee the quality of our products. All products from Isabelle’s Lighting have a minimum 6-Month Limited Warranty (unless otherwise stated in the product's manufacturer warranty) that covers any product defects. Many of the brands we carry have a manufacturer warranty that runs beyond this period of time. Notify Customer Service in the event of a product failure. We will gladly allow an exact exchange at no additional cost.
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Return Policy
Your Satisfaction is important to us. If you are not satisfied with your purchase from Isabelle's Lighting, simply contact Customer Service within 30 days for a Return Authorization Code. If your return is due to an Isabelle’s Lighting error or a problem with shipping, we will promptly refund 100% of your money or allow for an exchange. Returns made for any other reason are subject to a customary 40% restocking charge, as products must be carefully inspected and repackaged in the warehouse.
Lamp shades, light bulbs, replacement glass, ceiling fan downrods, fixture accessories, fittings and parts, custom-made, and any items purchased for stock or inventory are non-returnable / non-refundable.
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Cancellations
As we process your order the same day it is received, it is common to have your order ship the same day.
In the event that you would like to cancel your order, we need to confirm with our vendor warehouse that your order has not been shipped. Once we have confirmation that your order has been cancelled, we will issue your refund.
If we are unable to cancel your order, if it has already been shipped, please do not refuse the shipment as this could result in restocking fees being assessed. Please instead contact Customer Service for return instructions.
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Ordering A Product Not Shown
Isabelle's Lighting offers products from many quality manufacturers that we have offered our customers through our history, since 1970.
As we are in the process of updating our website to make the shopping experience better for you, our valued customer, if we carry something, but do not show it on our site yet, please contact Customer Service for a quote. We would be happy to research your request and answer back with the price and availability. Please include the brand name and manufacturer's item number whenever possible. If we find the item you need, we will make it available for you, and any future customers, for purchase directly through our website.
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Email Customer Service
Did you know? Nearly 70% of all email issues are resolved in one hour. 98% of all emails are answered within one day.
If you do not receive an automatic reply within one minute, make sure your email is set to allow emails from "isabelleslighting.com" (contact your internet service provider if questions on setting this up).
