Vermont Customer Service 24/7 844.476.8787 (toll-free) or 802.476.8787 (local)

Genuine Service Guaranteed


About Reward Dollars

Rewards Dollars are earned for every $100 spent on the products you buy from (rewards dollars are not earned on shipping, handling, tax fees, or any amounts discounted by coupon codes or redeemed rewards dollars). Earn 5 rewards dollars for each $100 you spend on a single purchase. Rewards dollars are redeemable as a dollar value discount on future purchases from only and have no cash redemption value. They may be redeemed in any full dollar increment. Once used, rewards dollars will not be credited back if a return is made, only the paid value of the return will be credited back. This program may change or be discontinued at any time without notice.

Printer-friendly versionPrinter-friendly version

(last updated May 4, 2017)

back to top

Q. Is Your Return And Exchange Policy Simple And Hassle-Free?

You bet!

Email or Call us 24/7 any day at 844.476.8787 (toll-free) or 802.476.8787 (local)  and you'll always get someone on our friendly Vermont customer service team without any annoying phone prompts and voicemails (aren't you glad).

Sometimes, things happen.

If the error is on our end, please call us to let us know what was wrong and we'll correct it or give you a full refund. Your choice. You pay nothing more.

If you made an oopsie, no big deal. Just get back to us within 30 days of when you received your order we'll work out a quick return authorization for you. If instead of a refund, you want an exchange for something you might like better, great! That helps us out too! We'll waive our customary 20% restocking fee whenever an exchange for something of equal or greater value is made. Some items are marked as special or custom order and are non-returnable or refundable.

Rewards Dollars earned from items being returned will be reversed if not yet redeemed or deducted from the allowed refund amount if redeemed. Items that are non-returnable / non-refundable are noted as such on their product page.

Q. Do You Price Match, Offer Trade Or Business Discounts?

Yes. We do everything we can to give you the lowest possible price always. Just Email or Call us 24/7 any day at 844.476.8787 (toll-free) or 802.476.8787 (local).

back to top

Q. What Is The Isabelle's Lighting Genuine Service Guarantee?

There are three parts . . .

1. We guarantee to price match, plus 25% of the difference, should you find a lower price than ours. We challenge you to try! :-)
2. When you see the Genuine Service Guarantee logo on our product pages, you don't have to question if it is in stock. We guarantee it is.
3. Free shipping at $99. Small things or big things. It doesn't matter to us.

back to top

Q. What Is "Isabelle Preferred"? Is This A Membership Like "Amazon Prime"? I Don't Want To Pay Any Crazy Fees.

No crazy fees with Isabelle Preferred. In fact, Isabelle Preferred will likely fall within the top 10 list of the easiest things you have ever done in your life!

When you create a free account, sign-up for our monthly email newsletter, or after you make your first purchase from our web store, our system will greet you with an email welcoming you an Isabelle Preferred Customer. This is just a way to define your enhanced experience with us through our public web store versus our Amazon marketplace store.

Isabelle Preferred benefits:

  • Rewards Dollars are earned at 5% for any $100 purchase. That beats what most major credit cards offer! (read more)
  • Direct Access to exclusive products and complete brands we only sell on our public web store, not on our Amazon marketplace store.
  • Our Isabelle's Lighting Genuine Service Guarantee applies to many products offered only via our public web store.
  • Personalized Service from our experienced Vermont team of lighting and home décor specialists. Not like those call centers with only scripted order-takers!

For your peace of mind, please know that we will never give your email address to anyone for marketing purposes (read our Privacy Policy for more details).

back to top

Q. How Soon Will I Get My Order?

Most orders ship within 2 business days. All orders are shipped within the time frame posted on our products listing. Please Email or give us a call 24/7 any day at 844.476.8787 (toll-free) or 802.476.8787 (local) if you need something within a particular timeframe. We'll take care of you!

back to top

Q. How Do I Order A Product Not Shown On Your Site?

Please Email or Call us 24/7 any day at 844.476.8787 (toll-free) or 802.476.8787 (local). We're here to help you get whatever you need at the lowest price and best service you will experience on planet earth! Our job is done when you are a happy customer of ours!

back to top