All products from Isabelle's Lighting are backed by an unconditional 100% quality satisfaction guarantee. If something arrives damaged or incorrect, we will gladly give you the option of an exchange, replacement (in part or full), or a full refund.
If you have made an error in ordering or simply changed your mind, please contact us within 30 days of receipt of your order and we'll be happy to make arrangements for your return. SPECIAL NOTE: We are unable to accept any products that have been installed (for all electrical products), or used, and you must have the original packaging. Everything we sell is brand new; therefore, we cannot accept back used items. We can often waive our customary 20% return handling fee when an exchange for something of equal or greater value of the same brand is made. We can also provide a return label for your convenience.