Help Center
Find the right lighting and home furnishings, without the hassle.
Shopping for lighting should feel simple. If you have a question (or something doesn’t look right), our team is here to help fast.
FAQs
Returns & Exchanges:
What is your return policy?
If something isn’t right, call or text us at (802) 476-8787, Monday-Friday, 9 AM-5PM ET, within 30 days of receiving your order. We’ll help make it right. If a return is needed, we do not charge restocking fees. You are responsible only for return shipping, and we’ll provide a convenient prepaid UPS return label to simplify the process. The cost of the return label will be deducted from your refund. Please keep the original packaging and ensure the item remains uninstalled and in its original condition. Some items are clearly marked Final Sale and cannot be returned; however, they remain fully covered by the manufacturer’s warranty.
Price Match & Discounts:
Do you price match?
Yes! Call or text us at (802) 476-8787, Monday-Friday, 9 AM-5PM ET, and we’ll take care of you. For the quickest quote, text us a link to the competitor’s price along with the quantity you need.
Do you offer trade pricing?
Yes! Sign up for our Trade Program, or call or text us at (802) 476-8787, Monday-Friday, 9 AM-5 PM ET. It’s quick and easy to enroll, so you can start saving right away.
Shipping & Delivery:
When will I get my order?
Most orders ship the same day or within two business days. Each product page provides specific availability information and an estimated delivery date based on the shipping destination. If you need expedited delivery, please call or text us at (802) 476-8787, Monday-Friday, 9 AM-5 PM ET.
Is everything in stock?
We update inventory counts daily. If you see “In Stock” below the Add to Cart button, you can feel confident that plenty of stock is available. If you see “Call or text ... to confirm. Stock may be limited or incoming,” it may mean stock is very low, inventory recently arrived but hasn’t been checked in, or the item is on backorder. Call or text at (802) 476-8787, Monday-Friday, 9 AM-5 PM ET., and we’ll confirm the current availability. If an item isn’t available within your timeframe, we’ll work hard to find the best in-stock alternative, saving you time from searching endlessly.
Ordering Help:
How can I reach a human in the USA?
Call or text us at (802) 476-8787, Monday-Friday, 9 AM-5 PM. ET, and you’ll be helped by a real person in the USA. No AI customer service or automated support loops; just genuine, personal help from someone who cares.
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Trusted by homeowners & contractors nationwide since 1970
People don’t just buy lighting here, they trust us to help them choose pieces they’ll love for years.
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