Q. Is Your Return And Exchange Policy Simple And Hassle-Free?

You bet! All products from Isabelle's Lighting are backed by an unconditional 100% quality satisfaction guarantee. If something arrives damaged or incorrect, we will gladly give you the option of an exchange, replacement (in part or full), or a full refund.

If you have made an error in ordering or simply changed your mind, please contact us within 30 days of receipt of your order and we'll be happy to make arrangements for your return. SPECIAL NOTE: We are unable to accept any products that have been installed (for all electrical products), or used, and you must have the original packaging. Everything we sell is brand new; therefore, we cannot accept back used items. We can often waive our customary 20% return handling fee when an exchange for something of equal or greater value of the same brand is made. We can also provide a return label for your convenience.

Rewards Cash earned from items being returned will be reversed if not yet redeemed or deducted from the allowed refund amount if redeemed. Items that are non-returnable / non-refundable are noted as such on their product page.

Q. Do You Price Match, Offer Volume, Trade, Or Business Discounts?

Yes. We do everything we can to give you the lowest possible price, always. Simply call or text us 24/7 at 844.476.8787.

Q. How Soon Will I Get My Order?

Most orders ship within 1 - 2 business days. All orders are shipped within the time frame posted on the product's listing. Please call or text us 24/7 at 844.476.8787 if you need something within a particular time frame. We'll take care of you!

Q. How Do I Order A Product Not Shown On Your Site?

Please call or text us 24/7 at 844.476.8787. We're here to help you get whatever you need at the lowest price possible with the best service experience on planet earth! Our job is not done until you are a happy customer of ours!

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